Care of Items:
Due to delicate nature of some of the materials, it is recommended that all items be hand washed (spot cleaned preferably) and laid flat to dry. Do not use a washer or dryer. Also remember that a lot of my items are hand-dyed so it is recommended to have extra care when handling these items.
Exchanges or Returns:
Most of my items are made to order (not ready to ship) due to customization of size and color. We do not accept returns unless the item received was different than shown/described in the listing. However, all return/refund requests will only be issued at my discretion. If you have an issue with your product please contact me within 48 hours of receiving your order.
Please expect your order to ship within 3-5 business days from the moment the payment has cleared. Some items have a different time frame if specified in the listing.
Business days are Monday - Friday excluding any major Holiday.
Vanilla Lullaby is NOT responsible for lost/damaged/stolen items. We adhere to Paypal policies regarding buyer and seller so please make sure you Paypal address is correct before placing your order.
We ship via first class mail and offer insurance options upon request so please email us before placing your order.
INTERNATIONAL ORDERS: please know that we use first class mail unless otherwise requested. We won't be responsible for tracking the shipment after it has left the US territory. If you wish to receive a tracking number please let me know before placing your order to adjust the shipping cost and and we will provide you with international priority mail rates.
Most of the items are NEWBORN sized. If no size is specified in your order, they will be made to fit a newborn baby. Please make sure that they item you are purchasing is available in the size you need if that size is different from newborn.
These items are designed to be used as photography props and not as everyday wear for babies. Please do not leave infants unattended in these items since some of the items in this shop have detail work that may pose a hazard to babies if left unattended. Vanilla Lullaby cannot be held responsible for failure to comply with this disclaimer.
I appreciate your business and will do my best to make sure that you are a satisfied customer. Follow us on Facebook to stay up to date on promotions and discount codes! ;)